Privacy and Cookie Policy
Last updated: October 8, 2026
At IXRAY Chile we respect your privacy. This policy explains what personal data we collect through the ixray.cl website, what we use it for and how you can exercise your rights, in accordance with Chilean Law No. 19,628 on the Protection of Private Life, as amended by Law No. 21,719.
1. Data controller
- Controller: IXRAY Chile
- Tax ID (RUT): 17.574.786-9
- Address: Concepción, Chile
- Privacy contact: ceo@ixray.cl
2. Scope of this policy
This policy applies to the data of people who visit ixray.cl or contact us through its form. It does not cover the images, reports or patient data that radiology centers manage within the iXRAY platform: in that case, each center is the controller of that data and IXRAY Chile processes it on the center's behalf, under the corresponding service agreement.
3. Data we collect
Data you provide in the contact or demo form: representative's name, center name, phone or WhatsApp, email address, head-office district, number of branches, plan of interest, how you heard about us and the message you write.
Browsing data: technical information about your device and how you use the site, obtained through cookies as described in section 9. Analytics and advertising cookies are only enabled if you accept them.
We do not request sensitive or health data through this site. Please do not include it in the form message.
4. Purposes and legal bases
- Responding to your request for information, a demo or a quote, and sending you a confirmation email. Basis: your consent and pre-contractual steps taken at your request.
- Commercial follow-up of your request by email, phone or WhatsApp. Basis: your consent, which you may withdraw at any time.
- Measuring site usage and the effectiveness of our campaigns (Google Analytics and Google Ads). Basis: your consent, given in the cookie notice.
- Protecting the site against automated submissions and fraudulent use. Basis: IXRAY Chile's legitimate interest.
We do not sell your data or use it to make automated decisions that affect you.
5. Who we share data with
We only share data with providers that deliver services to us and process it on our behalf, under confidentiality and security obligations:
- Amazon Web Services (AWS): hosting of the site and database.
- Email provider: delivery of confirmation and follow-up emails.
- Google (Analytics and Ads): only if you accept analytics and advertising cookies.
We may also disclose data when required by law or by a competent authority.
6. International transfers
AWS servers and Google services may be located outside Chile, mainly in the United States. In those cases, data is transferred to providers that offer adequate protection safeguards, in accordance with applicable law.
7. How long we keep data
We keep form data while we handle your request and, if no business relationship follows, for up to 2 years from our last contact. If you subscribe to the service, we keep it for the duration of the contract and for as long as legal, tax or accounting obligations require. After that, we delete or anonymize it.
8. Your rights
As the data subject, you may exercise your rights at any time:
- Access: find out what data about you we process.
- Rectification: correct inaccurate or incomplete data.
- Erasure: ask us to delete your data.
- Objection: object to certain processing, such as commercial contact.
- Portability: receive your data in a structured, commonly used format.
- Blocking: request the temporary suspension of processing.
To exercise them, write to ceo@ixray.cl stating your name, the right you wish to exercise and a means of contact. We will respond within the legal deadlines. You may also withdraw your consent at any time, without affecting processing carried out before the withdrawal.
If you believe we have not respected your rights, you may file a complaint with the Chilean Personal Data Protection Agency (Agencia de Protección de Datos Personales).
9. Cookies
Cookies are small files that the site stores in your browser. We use the following:
| Cookie | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| ixrayapp-erp-session | ixray.cl | Necessary | Keeps the site session. | 2 hours |
| XSRF-TOKEN | ixray.cl | Necessary | Protects the contact form against forged submissions. | 2 hours |
| _ga, _ga_* | Google Analytics | Analytics | Distinguishes visitors and measures site usage. | Up to 2 years |
| _gcl_au | Google Ads | Advertising | Measures conversions from our campaigns. | 3 months |
We also store in your browser (local storage) your cookie choice and whether you just switched language, without sending it to any server.
Necessary cookies are always used, because the site does not work without them. Analytics and advertising cookies are only enabled if you choose "Accept" in the cookie notice. You can change your choice at any time with the button at the end of this page or from the "Cookie preferences" link in the footer. You can also delete or block cookies in your browser settings.
10. Security
We apply technical and organizational measures to protect your data: encrypted connection (HTTPS), hosting on AWS infrastructure, access restricted to staff who need it, and protection of the form against automated submissions.
11. Minors
This site is aimed at radiology centers and professionals. We do not knowingly collect data from children under 14.
12. Changes to this policy
We may update this policy to reflect legal changes or changes to our services. We will publish the current version on this page, with its update date.
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